Booking Form:
- Booking forms need to be completed and emailed in order for us to book you & to respond to you with an invoice.
Attendee mobile no & email address need to be completed accurately on booking form for attendance register & certification purposes. TCSA cannot be held responsible for any certificate errors due to incorrect information on the booking form.
Dietary requirements need to be filled in completely and accurately. Unfortunately, catering arrangements cannot be altered on the day of the training. TCSA cannot be held responsible for provision of a laptop on the day of training unless specifically indicated in advance on your booking form.
Booking Confirmation:
- Shortly after payment/official Purchase Order document has been received a final training confirmation email will be sent out stating the details of the course, training venue with map for directions, the dates as well as the starting times.
Last Minute Bookings:
- Although we do our best to assist with last minute bookings, we may not be able to assist and will then kindly request that you book for the next available date.
Last Minute Cancellation of Training Attendance/Learnerships:
- By 5 working days before your course attendance, we have made all internal arrangements and expenses for your booking, which cannot be reversed at this time.
You may arrange for a replacement attendee to attend in your place, in the event that you are not able to attend as per your booking.
Cancellation or rescheduling requests must be in writing and reach us via email at minimum 5 (five) to 10 (ten) working days before the course commencement date. Full course fee will be forfeited for no shows or cancellations within less than 5-10 working days before the course commencement date.
LMS Online Courses:
- Access to the LMS is limited to one years’ access. You can expect an email from noreply@learning.4mewith your once-off login details.
The starting date of your access is deemed to be the date your login details are created and sent through by our administrators.
Access to the LMS is non-sublicensable and non-transferable.
It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software and internet service prior to purchasing access to our online learning portal.
Courses purchased for our Online Learning method, cannot be cancelled and may not be transferred to other individuals.
Invoices, Payment & Credit:
- Invoices can only be sent after we have received a completed booking form for each delegate via email.
Confirm payment OR kindly provide us with a Purchase Order document at least 2 weeks before the course starts.
Purchase Orders should include the exact payment date committed by your company or provide us with the committed payment date in an email.
Should you have any form of credit with us, note that credit is non-refundable and valid for 12 months only.
Payment Reference:
- Please use your TCSA invoice number as a reference for the payment
Certificates:
- We use a digital certificate system, either via our online learning management system or via email after the training.
No printed certificates will be handed out at the training. Printed certificates can be arranged at an additional cost.
TCSA holds accreditation with selected SETAs for selected courses on our offering. It cannot be assumed that all courses are accredited.
Certificates of Attendance will be obtained by the attendee for our non-credit bearing courses.
Certificates of Competency will be obtained once the attendee has successfully completed the Portfolio of Evidence, as well as the assessment, moderation and SETA verification process, have been completed.
Credit Bearing & Non-Credit Bearing courses:
- Note that there are price differences for credit-bearing and non-credit bearing training. It cannot be assumed that pricing is similar for different certifications.
Credit Bearing course pricing per person includes two assessments & moderation of the Portfolio of Evidence.
Course bundles/expert programs include discounted pricing as is. Additional discounts are not applicable.
Exam Vouchers:
- Monies paid for exam vouchers cannot be refunded & exam voucher orders cannot be reversed. Exam vouchers to be redeemed within 12 months.
Some of our courses have the option of an exam voucher to be added to your invoice. Exam voucher costs are not included automatically and can be included upon your request.
Exam Voucher prices may change at any time during the year, subject to supplier pricing.
Learnerships:
- TCSA acts solely as a training provider and not a Learnership Agent.
No sourcing of learners will be done by TCSA.
A structured learning program which consists of theoretical and practical workplace experiential learning of at least 12 months accommodated with an occupationally related qualification that is registered on the National Qualifications Framework (NQF)
Pricing per person includes two assessments & moderation of the Portfolio of Evidence.
Cancellations Ts & Cs apply to Learnerships as per above.
