Develop essential leadership capabilities to inspire teams, drive performance, and navigate organizational challenges with confidence.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| DE | Delegation – The Art of Delegating Effectively | Foundation | 1 Day | All Professionals |
| MY | Motivating Your Workforce | Foundation | 1 Day | All Professionals |
| AL | Adaptive Leadership | Foundation | 1 Day | All Professionals |
| PM | Performance Management Skills | Intermediate | 2 Days | All Professionals |
| MP | Managing Poor Work Performance | Foundation | 1 Day | All Professionals |
| SS | Supervisory Skills | Intermediate | 2 Days | All Professionals |
| CG | Corporate Governance | Intermediate | 2 Days | All Professionals |
| PM | Project Management Fundamentals | Intermediate | 2 Days | Managers |
Enhance your ability to communicate effectively across all business contexts, from written reports to powerful presentations.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| IA | Influence and Persuasion | Foundation | 1 Day | All Professionals |
| RW | Report Writing | Intermediate | 2 Days | All Professionals |
| PP | Powerful Presentations | Intermediate | 2 Days | All Professionals |
| MT | Minute Taking | Foundation | 1 Day | All Professionals |
| EE | Email Etiquette | Foundation | 1 Day | All Professionals |
Master customer engagement, sales techniques, and service excellence to build lasting relationships and drive business growth.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| IA | Influence and Persuasion | Foundation | 1 Day | All Professionals |
| SE | Service Excellence | Intermediate | 2 Days | All Professionals |
| SE | Service Excellence for Call Centre Agents | Intermediate | 2 Days | All Professionals |
| AS | Analytical Sales Mastery | Mastery | Mastery | All Professionals |
| CS | Customer Service | Intermediate | 2 Days | All Professionals |
| NS | Negotiating Skills | Intermediate | 2 Days | All Professionals |
| EE | Email Etiquette | Foundation | 1 Day | All Professionals |
| CC | Call Centre & Customer Service | Foundation | 1 Day | All Professionals |
Build personal effectiveness through emotional intelligence, resilience, and interpersonal skills that drive workplace success.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| DR | Developing Resilience | Foundation | 1 Day | All Professionals |
| MP | Managing Pressure and Maintaining Balance | Foundation | 1 Day | All Professionals |
| SM | Stress Management | Foundation | 1 Day | All Professionals |
| DA | Diversity and Inclusion | Foundation | 1 Day | All Professionals |
| EI | Emotional Intelligence | Intermediate | 2 Days | All Professionals |
| BP | Building Positive Workplace Relationships | Foundation | 1 Day | All Professionals |
| CM | Conflict Management | Foundation | 1 Day | All Professionals |
| AS | Assertiveness Skills | Foundation | 1 Day | All Professionals |
| AM | Anger Management | Intermediate | 2 Days | All Professionals |
| PM | Personal Mastery | Intermediate | 2 Days | All Professionals |
Develop critical thinking, problem-solving, and strategic capabilities that amplify your professional impact and drive organizational success.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| IP | Influence and Persuasion | Foundation | 1 Day | All Professionals |
| CT | Critical Thinking Skills | Intermediate | 2 Days | All Professionals |
| QM | Best Practice in Quality Management | Intermediate | 2 Days | All Professionals |
| NS | Negotiating Skills | Intermediate | 2 Days | All Professionals |
| PM | Performance Management | Intermediate | 2 Days | All Professionals |
Become a certified training professional with accredited programs in assessment, facilitation, moderation, and skills development.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| AS | Assessor | Certification | 5 Days | Training Professionals |
| FA | Facilitator | Certification | 5 Days | Training Professionals |
| MO | Moderator | Certification | 5 Days | Training Professionals |
| SD | Skills Development Facilitator | Certification | 5 Days | Training Professionals |
Ensure workplace safety compliance with essential occupational health and safety training programs.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| EP | Evacuation Procedures (Fire Marshall) | Foundation | 1 Day | Safety Officers |
| HA | Health and Safety Representative (SHE Rep) | Foundation | 1 Day | Safety Officers |
Build expertise in HR management, labour relations, and employee development frameworks.
| Code | Programme | Level | Duration | Target Audience |
|---|---|---|---|---|
| II | Implementing Internships, Learnerships and Employee Tax Incentives | Foundation | 1 Day | HR Professionals |
| LR | Labour Relations & Effective Discipline | Advanced | 3 Days | HR Professionals |
| ED | Effective Disciplinary Hearing | Advanced | 3 Days | HR Professionals |
| UD | Understanding the Disciplinary Process | Foundation | 1 Day | HR Professionals |
| ID | Initiating a Disciplinary Hearing | Foundation | 1 Day | HR Professionals |
| CI | Competency Based Interviewing Skills | Foundation | 1 Day | HR Professionals |
| CD | Chairing a Disciplinary Hearing | Foundation | 1 Day | HR Professionals |
